Your Privacy Matters

1. Who We Are

Plug One is a technology platform that connects users with licensed electricians and provides transparent pricing, structured intake, and project coordination. This policy applies to all visitors, users, and customers of plugone.ai.

2. Information We Collect

We collect information necessary to operate the platform, match projects accurately, and improve pricing and workflow intelligence.

• Contact information (name, email, phone)
• Location details (borough, ZIP code, address when required)
• Project details (scope, photos, plans, timelines)
• Account and usage data
• Communication records related to your requests

3. How We Use Your Information

Your information is used to:

• Match you with appropriate licensed electricians
• Provide pricing guidance and confirm scope
• Coordinate scheduling and project execution
• Improve platform accuracy and reliability
• Communicate updates, confirmations, and support

4. Sharing of Information

We share limited information only when necessary:

• With electricians or service providers involved in your project
• With vendors that support platform operations (hosting, analytics, payments)
• When required by law or legal process

All partners are expected to handle data responsibly and only for authorized purposes.

5. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, or disclosure.

While no system can guarantee absolute security, Plug One is designed with security and access control as a core principle.

6. Data Retention

We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Choices

You may request access, correction, or deletion of your personal information, subject to applicable laws and operational requirements.

You may also opt out of non-essential communications at any time.

8. Cookies & Analytics

Plug One may use cookies and similar technologies to improve user experience, understand usage patterns, and enhance platform performance.

You can manage cookie preferences through your browser settings.

9. Children’s Privacy

Plug One is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, you can contact us at:

Email: privacy@plugone.ai